Last Updated: August 28, 2026
SpyzzZ is an official food delivery mobile application (the "App") owned and operated by Auracrest Haven, Anachal, Munnar. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application on Android and iOS devices.
Please read this Privacy Policy carefully. By downloading, accessing, or using the App, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the application.
1. Information We Collect
To provide and improve our food delivery services, we collect specific personal data from you when you register or use the App.
Name: Collected to personalize your experience, create your account profile, and identify you to the delivery personnel.
Phone Number: Collected to verify your identity (via OTP), contact you regarding order updates, and allow delivery drivers to reach you if issues arise.
Address: Collected to determine delivery availability, calculate delivery fees, and routes, and ensure our delivery personnel can accurately locate and deliver your food orders.
2. Device Permissions
To collect the necessary information and function properly on Android and iOS platforms, the App will request the following device permissions:
Location Services (GPS and Network-Based): We request access to your device's location to automatically detect your delivery address and track your delivery in real-time. You can opt out via your device settings, but this may require manual address entry.
Notifications: We request permission to send you push notifications regarding your order status, promotional offers, and account updates.
3. How We Use Your Information
We use the information we collect for specific operational purposes:
To process, fulfill, and deliver your food orders.
To send order confirmations and real-time delivery status updates.
To provide customer support and troubleshoot technical issues.
To detect, prevent, and mitigate fraud or unauthorized account activity.
4. How Your Information is Shared
We do not sell your personal data. We only share your information with trusted third parties necessary to complete your service:
Delivery Personnel & Restaurants: We share your name, phone number, and delivery address with the respective kitchen staff and delivery couriers purely to prepare and deliver your specific order.
Service Providers: We may share data with third-party vendors who handle identity verification (OTP services), cloud hosting, or data analysis on our behalf.
Legal Obligations: We may disclose your information if required by law, subpoena, or government regulation to protect our rights and safety.
5. Data Security
We implement industry-standard security measures, including encryption (SSL/TLS) and secure servers, to protect your name, phone number, and address from unauthorized access, loss, or alteration. However, no electronic transmission over the internet or mobile network can be guaranteed 100% secure.
6. Your Rights and Choices
Depending on your jurisdiction, you have the following rights regarding your data:
Access and Correction: You can view and update your name, phone number, and addresses directly inside your account profile settings.
Data Deletion: You may request the permanent deletion of your account and associated personal data by contacting our support team.
Revoking Permissions: You can change or revoke the App's permissions (like location or notifications) at any time through your Android or iOS device settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this policy and, if changes are significant, via an in-app alert or notification.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: booking@auracresthaven.com
Website: www.auracresthaven.com